Post-launch products
Mobile and web apps that need monitoring, store compliance updates, and hotfix discipline after NASBIX or another vendor shipped v1.
NASBIX TECHNOLOGIES
Managed support when uptime is the product
Post-launch and pre-launch care for web and mobile—monitoring, security patches, incident triage, OS and framework upgrades, and enhancement capacity under written SLAs from our Karachi delivery center.
Monitoring & patching
Agreed response SLAs
Release & upgrade care
Named support owners
Managed support
Launch is not the finish line
Production systems need owners: someone watching uptime, applying patches before CVEs become headlines, triaging crashes users actually hit, and planning framework upgrades before Apple or Google force your hand. NASBIX managed support pods keep the products we build—and systems you already run—healthy after go-live.
Support follows the same bar as how we deliver builds: runbooks, escalation paths, and security prioritized through secure SDLC habits. We coordinate with your internal IT or continue seamlessly after a dedicated pod engagement when you want NASBIX to operate, not only build.
- Severity matrix and response windows agreed before the first ticket—not invented mid-outage
- Channels you already use: email, phone, Slack/Teams, and your project tool when scoped
- Break-fix alongside optional enhancement hours so roadmap work does not starve stability
- Monthly health reviews: patch debt, error budgets, and capacity signals leadership can read
Who we help
Teams without a 24/7 bench—but with real users
Founders, product leaders, and IT owners who need predictable post-launch coverage.
SaaS & B2B platforms
Multi-tenant services where downtime hits revenue and customer SLAs require named responders.
Regulated & enterprise
Patch cadence, audit-friendly change logs, and coordinated maintenance windows IT can approve.
What you get
Managed support capabilities that matter
Scoped to your stack, environments, and hours—not generic “best effort” helpdesk.
Application maintenance
Functional fixes, config changes, and small enhancements aligned to an agreed backlog and change process.
Monitoring & alerting
Uptime checks, error tracking hooks, backup verification, and alert routing to on-call owners.
Upgrades & releases
OS, framework, and dependency upgrades planned against store deadlines and security advisories.
SLA-backed channels
Daily or business-hour response models with documented severity and escalation paths.
Incident & crash triage
Reproduce, root-cause, and ship fixes—with release notes stakeholders and support teams can use.
Preventive care
Trend reviews, capacity signals, and patch debt tracked so surprises show up in planning—not at 2 a.m.
Operational depth
Support that respects security and change control
We operate inside your approval norms—production access, secrets, and communications defined up front.
- Runbooks for deploy, rollback, and comms templates when incidents affect customers
- Security patches prioritized by exposure; critical CVEs escalated per SLA tier
- Coordination with penetration testing or vulnerability assessment when remediation needs release windows
- Store submission support for Flutter, iOS, and Android apps under maintenance
- Documentation handoffs so your team can shadow—or take back—operations when ready
- Optional overlap with mobile QA before major OS upgrades ship to users
How we deliver
SLAs you can measure—not promises in email
Define, monitor, resolve, and improve on a cadence your leadership can track.
- 01 · DefineStack, environments, severity levels, response times, channels, and escalation owners in writing.
- 02 · MonitorHealth checks, alerts, backups, and access setup before the first production incident.
- 03 · ResolveDocumented fixes, release notes, and customer-facing comms when impact requires it.
- 04 · ImproveMonthly reviews of trends, patch debt, optional enhancement throughput, and SLA adherence.
Engagement models
Buy the coverage that matches your risk
Business-hours SLA
Monitoring, patching, and ticket response during agreed weekdays—ideal for internal tools and early-stage products.
Extended / on-call tier
Broader hours or P1 escalation paths when downtime directly hits revenue or customer contracts.
Stabilization sprint
Fixed window to crush crash debt, upgrade dependencies, and leave runbooks before a handoff or retainer.
Support + enhancement bucket
Retainer hours split between break-fix and small roadmap items with shared prioritization.
Explore more
Build, embed, or sustain—with NASBIX
Managed support connects to delivery, security, and staffing options in the catalog.
